Documentation Specialist

 

For 40 years, Megabyte Systems has been the market leader in California property tax systems. We’ve been in business since 1984, delivering Property Tax, Accounting, and Auditing solutions to county governments. Over half of California’s counties utilize our software to assess, manage, and collect property taxes.

We’re currently seeking a driven and career-minded Documentation Specialist to deliver top-tier customer documentation for our vast array of users. We put the customer first by striving to improve our products and support and fulfill their needs. Megabyte Systems allows the flexibility to shift and grow within the company based on skills, interests, and experience.

Documentation Specialist Role Responsibilities:

Primary duties will include, but not be limited to:

Collaborate with present documentation staff to design, prepare, and maintain user documentation for software usage, programming, and systems operation. Translate business specifications into user documentation. Plan, write and maintain systems and user support documentation, including navigation of systems and online help screens.

Minimum Requirements:

  • Minimum of 2 years of relevant experience writing end-user documentation, preferably within a software or technology industry (samples of prior work may be requested if the applicant is deemed a good fit.)
  • Extraordinary attention to detail, punctuation, spelling and grammar.
  • Familiarity with breaking down large text sections into simple, concise steps.
  • Ability to review, analyze, and simplify existing documentation for Megabyte Systems’ online Knowledge-Based Articles.
  • Relevant experience publishing online articles and tutorials for end-users, preferably within a software or technology industry.
  • Familiarity with standard concepts, practices, and procedures in written documentation.
  • Strong proficiency in American English, writing, grammar, and syntax.
  • Must be highly proficient in Windows and Microsoft Office products.
  • Must be self-motivated and possess excellent organizational skills.
  • Effective communicator, both written and oral.
  • Must be able to work with software developers and management-level personnel.

Helpful Requirements:

  • Experience with Jira/Atlassian/Confluence platforms.
  • Demonstrated history of success within software or technology realms.
  • Knowledge of Camtasia or similar video-editing software.
  • Experience maintaining an online Knowledge-Based Article system.
  • Marketing/graphic design experience.

What We’re Offering as an Employer:

  • Competitive Salaries
  • Paid vacation starting at two weeks, increasing to 3 weeks after two years, and four weeks after seven years.
  • 48 hours paid sick time per year
  • Ten days of paid holidays
  • 100% employer-paid health care premiums for the employee and 50% paid family premiums – Megabyte Systems currently offers plans with Kaiser Permanente and Sutter Health Plus.
  • 100% employer-paid dental and eye care premiums covering employees and family members. Life insurance and disability benefits are also offered.
  • The 401(K) plan with employer matching is currently set at 6% (Must be employed for 12 months before enrollment).

*Pre-employment screening is required
*Not all submissions will result in a response